FAQ

Buying Storage

Is this a perpetual subscription?

No. We will tell you before the year is over and ask you to renew. If you don’t, that’s fine. Note however that you can't cancel your subscription and get (part) of your money back. Your payment gets you a whole year.

What if I don’t renew my subscription next year?

It might happen that you store more data than your quota allows, i.e. that you exceed your quota. Currently, we don’t do anything about this, only that you can’t store additional files until you’re below your quota. However, we will reserve the right to block part of your files or to even delete part of your files, after informing you several times. Please see our terms of service for detailed conditions.

Which payment options are supported?

We accept credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All payments are performed using PayPal's secure online transaction system.

I don’t have a credit card, how can I pay?

If you opt for a PayPal account you can transfer money from your bank account to your PayPal account and then use your PayPal account to buy storage. For more information click here.

Send us an email to sales@wuala.com and let us know if you prefer a different payment option - we might add it in the future.

When will the storage be available?

After we have received your payment, we will upgrade your account automatically. Please log out in order to see your updated storage.

Where is my data actually stored?

When you store a file in Wuala, it is first encrypted on your computer and then uploaded to our servers and to the grid storage. Our servers store the file redundantly so that it can be fully reconstructed from our servers. The grid storage provides an additional backup.

What about security and privacy?

Security and privacy are core features of Wuala. All files that you store in Wuala are encrypted on your computer first, before they are uploaded. The file keys are encrypted with a key derived from your password. Since your password never leaves your computer, no one unauthorized, including us, can access your files. This is the same for all users and for all files stored, no matter whether the user uses the free storage, trades or buys storage.

What about availability and guarantees?

We can’t give any guarantees or service level agreements at the moment. Instead, we offer you our promise that we will do our best to make sure your data is always available. Your encrypted files are stored redundantly on our servers so that even if a server crashes, they can be resurrected. Encrypted fragments of your files are also stored in the grid storage which provides an additional backup.

Please note that the main reason for temporary unavailability are bugs in the client software, which improves every day.